Industry

Retail & E-commerce

Every second of downtime happens in front of a paying customer.

Retail and e-commerce run on a handful of days that carry the rest of the year, a checkout path that cannot afford friction, and payment data that becomes a target the moment it is collected. Gryffin secures storefronts and payment environments under real sale-day load, defends the checkout and login paths from automated abuse, and protects customer data at a scale few other industries reach.

Industry Challenges

What makes this industry different.

Traffic spikes that look exactly like an attack

Sale events and seasonal peaks multiply legitimate traffic by orders of magnitude within hours, and infrastructure sized for an average day has to hold without mistaking real customers for a flood.

A checkout path with zero tolerance for friction

Every additional control is tested against conversion. Fraud and bot defences have to work invisibly, because the business cannot survive a safeguard that costs it sales.

Payment data that is a target the moment it is collected

Cardholder data moving through storefronts, payment gateways and loyalty platforms creates a compliance obligation most retailers underestimate until an assessment finds it everywhere.

Customer data at a volume few other industries reach

Accounts, order history, loyalty profiles and marketing consent accumulate fast, and a breach notification reaches more people, more publicly, than in almost any other industry.

PCI DSS obligations apply from the moment card data is accepted, stored or transmitted, regardless of retailer size, and consumer data protection requirements layer on top of it. Engagements begin by mapping exactly where card and customer data flow before anything is assessed.

Services

Services Most Used Here

The cheapest control is the one you took out of scope.

Most PCI DSS programmes are expensive because too much of the estate is in scope. Gryffin starts by mapping where cardholder data actually flows, then reduces the assessed environment through tokenisation, redirection and segmentation before implementing controls - because every system removed from scope is a system you never have to assess, monitor or evidence again.

Services Description

What the engagement covers.

Cardholder data discovery and flow mapping

Establishing where card data enters, is processed, transmitted and stored - including the copies nobody documented.

Scope reduction design

Tokenisation, redirection, outsourced capture and architectural change to remove systems from the cardholder data environment entirely.

Network segmentation and validation

Segmentation design between the CDE and the rest of the estate, plus the segmentation penetration testing PCI DSS requires to prove it holds.

Control implementation

Implementation across the applicable requirements - access control, logging and monitoring, encryption, vulnerability management, secure development and change control.

Evidence preparation and SAQ/ROC support

Assembling the evidence set, completing the appropriate self-assessment questionnaire, or preparing for a QSA-led Report on Compliance.

Ongoing compliance operations

Quarterly scanning, annual testing, log review and the recurring obligations that keep compliance continuous rather than annual.

What you receive

Cardholder data flow diagrams and scope definition
Scope reduction plan with the assessment-effort impact quantified
Segmentation design and segmentation test report
Control gap analysis and remediation plan against the applicable requirements
Evidence pack and completed SAQ, or ROC preparation for your QSA
Ongoing compliance calendar covering scanning, testing and review obligations

Gryffin Global Capabilities

Scope reduction first, controls second

We treat scope as the primary lever. Reducing the cardholder data environment lowers assessment cost, monitoring cost and breach exposure simultaneously - and it is work most programmes skip.

Segmentation we can prove

Our testers validate segmentation independently of the engineers who built it, which is both a PCI requirement and the only honest way to confirm the boundary holds.

Implementation and assessment support under one roof

Gryffin's engineers deploy the logging, encryption, access control and monitoring the standard requires, so the gap between the requirement and a working control does not become your problem to solve.

Continuous, not annual

The controls are instrumented for continuous evidence, so quarterly and annual obligations are checkpoints rather than a scramble.

Use Cases

Illustrative. Scenarios drawn from common engagement patterns.

An entire network in scope

Situation: A retailer's card data traversed general corporate infrastructure, placing almost everything inside the assessed environment.
What Gryffin does: Flow mapping, tokenisation of stored data, redirected capture, segmentation of the remaining CDE, and independent segmentation testing.
Outcome: In-scope systems reduced dramatically, cutting assessment effort and ongoing control burden with it.

A service provider asked for evidence by its acquirer

Situation: A payments intermediary needed to demonstrate compliance to its acquiring bank at short notice.
What Gryffin does: Rapid gap assessment, prioritised remediation of the requirements most likely to fail, evidence assembly and SAQ completion.
Outcome: Evidence accepted by the acquirer, with a remediation roadmap agreed for the remaining items.

Compliant on paper, failing quarterly scans

Situation: Quarterly ASV scans kept failing on the same categories, and nobody owned closure between cycles.
What Gryffin does: Managed vulnerability service with validation, ownership assignment and remediation tracking, plus root-cause work on recurring findings.
Outcome: Passing scans sustained across consecutive quarters.

Secure the software you actually ship.

Application security works when it arrives as engineering work rather than as a late objection. Gryffin builds enterprise software as core business, which shapes how we secure it: threat modelling before code, protection at the edge for what is already running, and testing wired into the pipeline at thresholds that block real risk without blocking releases.

Services Description

What the engagement covers.

Threat modelling and secure design

Structured threat modelling on new and changing systems, producing security requirements that enter the backlog as engineering work.

API discovery and inventory

Finding the real API surface - including undocumented, legacy and shadow endpoints - before anything is protected, because you cannot defend what is not on the list.

API gateway protection

Schema enforcement, authentication and authorisation controls, rate limiting and abuse monitoring implemented at the gateway.

WAF and bot management

Web application firewall deployment and rule tuning, plus bot mitigation separating credential stuffing, scraping and inventory abuse from legitimate traffic.

DevSecOps pipeline integration

SAST, DAST, software composition analysis and secret scanning wired into CI/CD with gates calibrated to your risk appetite and release cadence.

Secure development enablement

Coding standards, secure component libraries and developer training targeted at the vulnerability classes your codebase actually produces.

What you receive

Threat models with prioritised security requirements
API inventory including previously undocumented endpoints
Gateway protection policy and WAF rule set, tuned against real traffic
Pipeline scanning configuration with documented gate thresholds
Secure coding standard and component guidance for your stack
Developer enablement sessions based on findings from your own code

Gryffin Global Capabilities

Built by people who ship software

Gryffin delivers custom applications, enterprise systems and APIs. Security controls are designed by engineers who have operated the same kinds of systems, which is why they survive contact with a delivery team.

Gates calibrated to ship

A pipeline that fails builds on low-severity findings gets bypassed within a month. We tune thresholds so the gate blocks what matters and stays trusted.

Discovery before protection

Most API exposure is on endpoints nobody remembered. Inventory comes first, every time.

Findings taught back to the team

Enablement sessions are built from vulnerabilities found in your own codebase, not from generic material. Developers fix classes of bug rather than instances.

Use Cases

Illustrative. Scenarios drawn from common engagement patterns.

Credential stuffing that looked like normal traffic

Situation: A consumer platform saw account takeovers with no infrastructure alerts, because the attack resembled ordinary login volume.
What Gryffin does: Bot management with behavioural fingerprinting, WAF tuning on login and checkout paths, and rate control at the API gateway.
Outcome: Automated login abuse suppressed with no added friction for genuine users, and takeover reports falling sharply.

A manual security review before every release

Situation: An engineering team lost days per release to a pre-launch check that found the same issue categories repeatedly.
What Gryffin does: Pipeline scanning, secure coding standards, developer enablement, and a risk-based gate replacing the manual review.
Outcome: Release cadence restored, with issues surfaced at commit time instead of at the gate.

An API surface larger than anyone believed

Situation: A platform's documented API was a fraction of what was actually reachable, including legacy endpoints from retired products.
What Gryffin does: API discovery across gateways, hosts and traffic, followed by decommissioning, schema enforcement and authorisation controls.
Outcome: Undocumented endpoints retired or brought under policy, and the remaining surface monitored.

Someone is watching at 3am. And they answer.

Attacks do not arrive during office hours; they arrive when nobody is looking. A managed SOC gives you continuous coverage without staffing three shifts - but only if the detection content is built for your environment and the escalation arrives with an investigation already attached. Gryffin builds the detection, runs the monitoring, and escalates with a recommendation rather than a raw alert.

Services Description

What the engagement covers.

Log source onboarding and normalisation

Identifying the telemetry that matters, onboarding it, and normalising it so correlation is possible across endpoint, identity, network, cloud and application sources.

Detection engineering

Detection content written and tuned for your environment and industry, mapped to MITRE ATT&CK, with coverage gaps documented rather than glossed over.

24x7 monitoring and triage

Continuous analyst coverage with alert triage, enrichment and investigation before anything reaches you.

Escalation and response support

Agreed escalation paths, severity definitions and response-time commitments, with pre-authorised containment actions where you want them.

Threat hunting

Scheduled hypothesis-driven hunts looking for what the detections would have missed, feeding new content back into the platform.

Reporting and coverage review

Monthly operational reporting and quarterly coverage review against ATT&CK, with a roadmap for closing remaining gaps.

What you receive

Onboarding plan and log source inventory
Detection content library mapped to MITRE ATT&CK
Documented escalation matrix, severity definitions and response SLAs
24x7 monitoring with named analyst escalation contacts
Monthly operational report and quarterly coverage review
Incident reports with timeline, impact and recommended control changes

Gryffin Global Capabilities

Detection built for you, not shipped as defaults

Default SIEM content produces volume, not value. Our engineers build and tune detections against your log sources and business processes, and we measure the true-positive rate rather than the alert count.

Coverage you can see

Detection coverage is mapped against MITRE ATT&CK, so you know which techniques you would catch, which you would miss, and what closing each gap costs. Nobody has to take the coverage claim on trust.

Escalations that arrive with an answer

An alert reaches you triaged, enriched and with a recommended action. Where you have pre-authorised containment, the action has already been taken and you are told what and why.

Bring your own platform, or ours

We operate on Microsoft Sentinel, Splunk, QRadar, Elastic and others. If you have already invested in a platform, the engagement starts by making it work rather than replacing it.

Use Cases

Illustrative. Scenarios drawn from common engagement patterns.

A SIEM nobody reads any more

Situation: A retailer's platform generated thousands of daily alerts against a two-person team, so alerts went unreviewed.
What Gryffin does: Log source review, detection content rebuilt against ATT&CK, consolidation and suppression tuning, transition to 24x7 monitored service.
Outcome: Alert volume cut by an order of magnitude with a true-positive rate high enough that alerts get worked again.

No out-of-hours coverage at all

Situation: A manufacturer discovered an overnight ransomware detonation when the first shift arrived.
What Gryffin does: 24x7 monitoring with automated containment for encryption behaviour, plus a retained response capability and tested recovery runbooks.
Outcome: A later attempt was detected and contained within minutes, with no production impact.

A security team spending its time on triage

Situation: An internal team of skilled engineers was consumed by first-line alert triage and had no time for improvement work.
What Gryffin does: Tier 1 and Tier 2 triage moved to the managed service, with the internal team retained for escalation and engineering.
Outcome: Internal capacity returned to detection engineering and hardening, with response times improving at the same time.

One control model, whichever cloud they chose.

Cloud environments do not drift because engineers are careless; they drift because change is fast and guardrails are absent. Gryffin establishes a control model that applies across every account and every provider, deploys posture management that catches drift as it happens, and routes findings to the people who can actually fix them.

Services Description

What the engagement covers.

Posture assessment across accounts

Assessment of every account and subscription against CIS benchmarks and your own policy - identity, network exposure, storage permissions, encryption, logging and key management.

Landing zone and guardrails

Account structure, preventive guardrails, baseline logging and identity design so new environments start compliant rather than being remediated later.

CSPM deployment and integration

Continuous posture monitoring with drift detection, severity-based routing to owners, and integration with your ticketing so findings enter existing workflows.

Workload, container and Kubernetes security

Image scanning, admission control, runtime protection and workload identity for what runs inside the cluster, not just the account around it.

Cloud access and data protection

CASB and DLP for sanctioned and unsanctioned cloud application use, with classification driving policy on what may leave.

Multi-cloud consistency

One control model applied across AWS, Azure, Google Cloud and private infrastructure, with divergence documented where a platform genuinely differs.

What you receive

Posture assessment report by account with prioritised findings
Cloud security reference architecture and guardrail policy set
CSPM deployment with ownership routing and ticketing integration
Container and workload security standard
Data classification and cloud DLP policy
Remediation plan with owners and target dates, tracked to closure

Gryffin Global Capabilities

We build on these platforms already

Gryffin delivers cloud application development and enterprise workloads as core business. Cloud security recommendations come from people who have run production on the same services.

Findings that reach an owner

A posture tool that reports to nobody changes nothing. We map accounts and workloads to owning teams and route findings into the ticketing system they already use.

Preventive before detective

Guardrails that stop a misconfiguration being created are worth more than alerts about it afterwards. We push controls left into the landing zone and the pipeline wherever the platform allows.

Consistent across providers

Posture, identity, logging and workload controls are defined once and applied everywhere, so security does not depend on which platform a team happened to pick.

Use Cases

Illustrative. Scenarios drawn from common engagement patterns.

Accounts multiplying faster than governance

Situation: A scale-up had dozens of accounts across two providers, no consistent guardrails and no owner for misconfiguration.
What Gryffin does: CSPM across all accounts, landing zone guardrails, prioritised remediation of critical exposures, and ownership mapping.
Outcome: Public exposure of storage and management interfaces eliminated, with drift caught and routed automatically.

A storage bucket found by someone else

Situation: An external researcher reported a publicly readable bucket containing customer documents.
What Gryffin does: Immediate remediation, estate-wide exposure sweep, preventive guardrails blocking public access, and continuous detection for recurrence.
Outcome: Exposure closed, recurrence prevented at the policy layer rather than by vigilance.

Kubernetes in production with no controls

Situation: Clusters ran unscanned images with permissive service accounts and no runtime visibility.
What Gryffin does: Image scanning in the pipeline, admission control policy, workload identity, and runtime protection deployment.
Outcome: Vulnerable images blocked at admission, and runtime activity visible for the first time.

Privacy engineered in, not written on.

Privacy compliance fails when it stops at policy. The obligations that create real exposure - knowing what personal data you hold, being able to delete it, proving consent, notifying a breach inside the deadline - are engineering problems in a legal wrapper. Gryffin handles both sides: the assessment and documentation regulators expect, and the technical work that makes the commitments true.

Services Description

What the engagement covers.

Data discovery and mapping

Identifying personal data across systems, including the copies in analytics, backups, spreadsheets and third-party platforms, and recording it in a maintainable Record of Processing Activities.

Lawful basis and consent design

Establishing and documenting a lawful basis for each processing activity, and designing consent capture, withdrawal and record-keeping that stands up to challenge.

Data subject rights operations

Building the workflow that answers access, correction, erasure and portability requests inside the statutory window - including the technical means to find and delete data across systems.

Cross-border transfer controls

Transfer mapping, mechanism selection, transfer impact assessment and the supplementary technical measures that make a transfer defensible.

DPIAs and privacy by design

Assessment of high-risk processing, and privacy requirements introduced into the design of new systems rather than reviewed after build.

Breach readiness and notification

Detection, assessment, classification and notification workflow built to the applicable deadline, with the decision criteria documented in advance.

What you receive

Data inventory and Record of Processing Activities
Lawful basis register and consent design specification
Data subject request workflow with technical fulfilment procedure
Transfer register, mechanism selection and transfer impact assessments
DPIA templates and completed assessments for high-risk processing
Breach response and notification playbook with decision criteria
Privacy notices, retention schedule and processor agreement templates

Gryffin Global Capabilities

Discovery that includes the copies

Personal data multiplies into analytics stores, backups, exports and third-party tools. Our mapping covers where it actually ended up, because an erasure commitment you cannot fulfil is worse than none.

Rights requests as an engineering workflow

We build the technical means to locate, export and delete data across systems, not just the policy that promises it. That is the difference between meeting the deadline and explaining why you did not.

Both regimes, one programme

Where you fall under GDPR and India's DPDP framework, we design a single control set that satisfies both and note where the regimes genuinely diverge.

Breach notification rehearsed against the clock

The notification window starts at awareness, not at certainty. We build the decision criteria and rehearse them, so the clock is not spent deciding who decides.

Use Cases

Illustrative. Scenarios drawn from common engagement patterns.

An erasure request that could not be fulfilled

Situation: A consumer business received a deletion request and discovered personal data existed in systems nobody had inventoried.
What Gryffin does: Full data discovery, RoPA construction, and an erasure workflow with technical fulfilment across primary, analytics and backup stores.
Outcome: Requests fulfilled inside the statutory window, with a documented procedure for the ones that follow.

Cross-border processing with no transfer basis

Situation: Support and engineering teams in another jurisdiction accessed EU personal data under no documented transfer mechanism.
What Gryffin does: Transfer mapping, mechanism selection, transfer impact assessment and supplementary technical measures including access controls and pseudonymisation.
Outcome: A documented, defensible transfer position without restructuring the delivery model.

A new product feature with unassessed privacy risk

Situation: A team was about to ship behavioural profiling with no assessment of the risk to individuals.
What Gryffin does: DPIA on the processing, design changes to reduce data collected and retention held, and privacy requirements added to the delivery process.
Outcome: Feature shipped with documented assessment and materially less personal data in play.

Detect it early. Recover without paying.

Ransomware is not a single event; it is a campaign with a long, noisy run-up - initial access, credential theft, lateral movement, backup tampering - and only then encryption. Every stage before the last is an opportunity to detect and stop it. Gryffin builds detection across that whole chain, hardens the backups attackers go after first, and tests recovery so the decision about paying never has to be a real one.

Services Description

What the engagement covers.

Precursor detection

Detection content for the stages that precede encryption: credential dumping, privilege escalation, lateral movement, shadow copy deletion and backup tampering.

Encryption behaviour detection and automated containment

Behavioural detection of mass file modification with automated host isolation, executed within seconds rather than after triage.

Backup immutability and isolation

Review and hardening of backup architecture - immutable copies, isolated credentials, offline or logically air-gapped tiers - because attackers target backups before they encrypt.

Recovery runbooks and testing

Documented recovery procedures with defined recovery objectives, tested against real restore timings rather than assumed ones.

Attack surface reduction

Closing the common initial access routes: exposed remote access, unpatched perimeter services, weak authentication and over-permissive privilege.

Retained incident response

A contracted response capability with committed activation times and pre-authorised containment actions.

What you receive

Ransomware readiness assessment across detection, backup and recovery
Detection content covering precursor stages and encryption behaviour
Backup architecture review with an immutability and isolation plan
Tested recovery runbooks with measured restore times
Attack surface reduction plan with prioritised actions
Tabletop exercise with technical and executive participants

Gryffin Global Capabilities

Detection across the whole chain

Detecting encryption is detecting failure. Our content covers the days of activity that precede it, where stopping the campaign is still cheap.

Backups hardened as a target

Modern ransomware operators find and destroy backups first. We review backup architecture the way an attacker would and harden the paths they use.

Recovery times measured, not estimated

Restore procedures are tested against real data volumes. Organisations routinely discover their assumed recovery time is out by an order of magnitude - better to find that in a test.

Containment that does not wait for approval

Automated isolation on encryption behaviour, under authority agreed in advance. Minutes of delay is the difference between one host and the estate.

Use Cases

Illustrative. Scenarios drawn from common engagement patterns.

Encryption starting at 02:00 on a Sunday

Situation: A manufacturer with no out-of-hours coverage discovered the attack when the first shift arrived.
What Gryffin does: 24x7 monitoring with automated containment on encryption behaviour, backup immutability validation, tested recovery runbooks, retained response.
Outcome: A subsequent attempt was detected and the host isolated within minutes, with no production impact.

Backups encrypted along with everything else

Situation: An organisation's backup infrastructure shared credentials and network reach with production, and was destroyed in the same attack.
What Gryffin does: Backup redesign with immutable copies, isolated credentials, a logically air-gapped tier, and restore testing.
Outcome: Recovery capability that survives estate compromise, verified by test rather than assumed.

A board asking whether the company would pay

Situation: Leadership had no basis on which to answer, because nobody knew how long recovery would take.
What Gryffin does: Recovery testing with measured restore times, an executive tabletop exercise, and a documented decision framework.
Outcome: A defensible position on recovery, and gaps closed before the question became a real one.

Questions

Frequently asked

Talk to us about Retail & E-commerce

Tell us the obligation, the incident or the deadline driving the conversation - the first conversation is a scoping call, not a pitch.

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Retail & E-commerce

Every second of downtime happens in front of a paying customer.

Retail & E-commerce

What makes this industry different.

Services Most Used Here

Services Description

Gryffin Global Capabilities

Use Cases

Services Description

Gryffin Global Capabilities

Use Cases

Services Description

Gryffin Global Capabilities

Use Cases

Services Description

Gryffin Global Capabilities

Use Cases

Services Description

Gryffin Global Capabilities

Use Cases

Services Description

Gryffin Global Capabilities

Use Cases

Frequently asked

How quickly can Gryffin start an engagement?

Do you work with our existing security tooling?

What is the difference between a penetration test and a red team exercise?

Can you help us achieve certification, or only prepare for it?

Talk to us about Retail & E-commerce

Retail & E-commerce

What makes this industry different.

Services Most Used Here

Services Description

Gryffin Global Capabilities

Use Cases

Services Description

Gryffin Global Capabilities

Use Cases

Services Description

Gryffin Global Capabilities

Use Cases

Services Description

Gryffin Global Capabilities

Use Cases

Services Description

Gryffin Global Capabilities

Use Cases

Services Description

Gryffin Global Capabilities

Use Cases

Frequently asked

How quickly can Gryffin start an engagement?

Do you work with our existing security tooling?

What is the difference between a penetration test and a red team exercise?

Can you help us achieve certification, or only prepare for it?

Talk to us about Retail & E-commerce